Refund Policy

Last updated: 24 August 2026

Service Charges

FixSolution.online provides paid third-party technical support. Charges are explained to you before any paid work begins, and paid support proceeds only after you agree to the applicable charge. Payment covers the technician’s time, diagnostic work and troubleshooting effort. It is not a payment for a guaranteed outcome.

When You May Request a Refund

You may request a refund if any of the following apply:

• You were charged an amount that was not explained and agreed before work began
• You were charged more than once for the same service
• You paid for support that was never delivered
• The service delivered was materially different from what was described to you before payment
• You cancelled before any technical work started

Situations Where Refunds May Not Apply

A refund may not be available where:

• A technician performed the agreed diagnostic and troubleshooting work, even if the underlying problem could not be resolved remotely
• The problem was caused by a hardware fault, a failed component or physical damage that cannot be addressed remotely
• The issue was identified during the session as requiring manufacturer service or a physical repair, and this was communicated to you
• You declined to follow the technician’s instructions or did not provide the access needed to continue
• The printer or computer was later changed, reset, updated or reconfigured in a way that reintroduced the problem
• The request is made outside the refund request window described below

Partial Service

If work began but was not completed — for example, the session was interrupted or you chose to stop part-way — a partial refund may be considered, based on the work already performed. Partial refunds are assessed case by case.

Unsuccessful Troubleshooting

Not every printer problem can be resolved remotely. Where a technician has carried out the agreed diagnostic and troubleshooting work in good faith and the issue turns out to require physical repair, replacement parts or manufacturer warranty service, the work performed is still chargeable. Where reasonable, we will consider a partial refund and will tell you what the appropriate next step is.

Refund Request Process

To request a refund:

1. Email help@fixsolution.online, or call the number listed on this website.
2. Include your name, the phone number or email used at the time of service, the approximate date of service, the amount charged, and the reason for the request.
3. We will acknowledge the request and review the service record.
4. We will tell you the outcome and, where a refund is approved, the amount and method.

Refund requests should be made within 30 days of the charge. Approved refunds are issued to the original payment method. The time it takes to appear depends on your bank or card issuer.

No Automatic Refunds

Refunds are not automatic. Each request is reviewed on its facts, including what was agreed before payment and what work was actually performed. We aim to be fair and to explain our reasoning either way.

Chargebacks

If you believe a charge is incorrect, please contact us first. Most issues are resolved faster directly than through a chargeback, and we would rather sort it out with you than through a dispute process.

Contact Information

Questions about this page can be sent to help@fixsolution.online, or posted to:

FixSolution.online
29 Washington Pl
New York, NY 10003
USA

Phone: +1 (806) 459-4786