Privacy Policy

Last updated: 24 August 2026

Overview

This policy explains what information FixSolution.online collects when you use this website or contact us for printer support, how that information is used, and the choices available to you. It applies to this website and to enquiries made through it.

Information We Collect

Information you give us

When you submit the contact form or call us, we may collect your name, phone number, email address, printer brand and model, your description of the technical issue, and your preferred contact method.

Information collected automatically

When you visit this website, standard technical information may be recorded, such as IP address, browser type, device type, referring page, pages viewed and time of visit.

Support session information

If you agree to a remote support session, a technician may observe device settings relevant to the issue you reported. We do not ask for information unrelated to the printer problem, and we do not require account passwords for online services in order to troubleshoot a printer.

Contact Forms

Contact form submissions are used to respond to your enquiry and to discuss available paid support options. Submitting the form does not create a service agreement and does not guarantee that support will be provided.

Phone Enquiries

If you call us, we may record the details you provide about your printer problem and your contact details so we can follow up. Where calls are recorded or monitored, you will be informed at the start of the call.

Cookies

This website may use cookies and similar technologies for basic site functionality and to understand how visitors use the site. Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of the site behave.

Analytics

We may use third-party analytics services to measure aggregate website usage, such as which pages are visited and how visitors arrive. These services may set their own cookies and process data under their own privacy policies.

How We Use Information

• To respond to your enquiry and discuss your printer problem
• To explain available support options and applicable charges
• To deliver paid support you have agreed to
• To process payments and issue receipts
• To handle refund requests and disputes
• To maintain records of services provided
• To operate, secure and improve this website
• To comply with applicable legal obligations

Data Security

We take reasonable technical and organisational measures to protect the information we hold against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Services

We may use third-party providers for services such as website hosting, analytics, email delivery, remote-access software and payment processing. These providers process information only as needed to deliver their service to us, and they handle data under their own terms and privacy policies.

Data Retention

We keep enquiry and service records for as long as needed to respond to your request, deliver and support the service, handle refunds or disputes, and meet record-keeping requirements. When information is no longer needed, it is deleted or anonymised.

Your Rights

You may ask us what personal information we hold about you, request that inaccurate information be corrected, ask that your information be deleted where we are not required to keep it, or ask us to stop contacting you. Send requests to the email address below. We may need to verify your identity before acting on a request. Rights available to you may vary depending on where you live.

Children

This website and our services are intended for adults. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with a new update date. Continued use of the website after changes are posted means you accept the updated policy.

Contact Information

Questions about this page can be sent to help@fixsolution.online, or posted to:

FixSolution.online
29 Washington Pl
New York, NY 10003
USA

Phone: +1 (806) 459-4786