Frequently Asked Questions

FixSolution.online is a paid, independent third-party technical support service. We help people set up printers and troubleshoot common software, driver, configuration and connectivity problems, for homes and small offices.

No. FixSolution.online is not a printer manufacturer and is not an authorised service centre. We are not affiliated with, sponsored by, endorsed by, or authorized by HP®, Canon®, Brother®, Epson®, Lexmark®, Xerox®, Samsung®, or any other printer manufacturer. Brand names appear on this website only to describe the equipment we help with.

We assist with many widely used brands, including HP®, Canon®, Brother®, Epson®, Lexmark®, Xerox®, Samsung® and others. Support depends on the specific model and what the problem turns out to be, not on the brand alone.

Yes, we provide independent troubleshooting for HP® printers — setup, drivers, wireless connection and common printing errors. We are not HP® and we do not provide HP® warranty service. For warranty claims, contact HP® directly.

Yes, on the same basis: independent, paid troubleshooting for Canon® printers. We are not Canon® and cannot process Canon® warranty claims.

Yes. We assist with Brother® printer setup, drivers and connectivity as an independent provider. We are not Brother® and do not offer Brother® warranty service.

Yes. We assist with Epson® printer setup, driver installation and common printing problems as an independent third-party provider, with no affiliation to Epson®.

Yes. A technician can help identify the correct driver for your printer model and operating system version, install it, and troubleshoot installation failures or version conflicts. Drivers themselves come from the manufacturer’s own resources — we do not distribute drivers.

Yes. “Offline” is usually a connection, driver, spooler or settings problem rather than a broken printer. We check printer status, network reachability, the print queue, and the Use Printer Offline setting. If the cause turns out to be a hardware fault, remote support will not fix it.

Yes, for printers that support wireless printing. This includes initial Wi-Fi setup, reconnecting after a router or password change, and diagnosing dropouts. Wired-only printers cannot be made wireless without additional hardware.

Yes. We assist with printer installation, driver setup, default-printer configuration, print-queue problems and sharing on current Windows versions.

Yes. We assist with adding printers in System Settings, driver and AirPrint behaviour, and connectivity problems on macOS. Some older printers have limited macOS driver support, which we will tell you if that is the case.

We provide guided troubleshooting: locating the jam, clearing it safely, and looking at paper loading, paper type and tray settings that cause repeats. We cannot physically clear a jam or replace worn rollers remotely — that needs hands-on service.

Depending on the issue, a technician either walks you through steps over the phone or, with your explicit permission, connects to your computer using a remote-access tool so they can see and work on the settings directly. You stay present for the session and can end the connection at any time.

No. FixSolution.online is a paid support service. Discussing your problem with a representative and getting a price does not cost anything, but any technical work is chargeable.

Cost depends on the type of issue and the assistance required. A representative explains the applicable charge before any paid work begins, so you can decide whether to go ahead. We do not add charges afterwards that were not discussed with you first.

No, and we will not claim otherwise. Results depend on the printer’s condition, operating system, network environment, hardware limitations and how far troubleshooting can go remotely. Some issues need a physical repair or a manufacturer warranty claim. Payment covers the technician’s time and effort, not a guaranteed outcome.

No. FixSolution.online does not provide, administer or honour manufacturer warranties. If your printer is under warranty, contact the manufacturer directly. Note that some manufacturers may treat certain third-party interventions as affecting warranty coverage — check your warranty terms if that concerns you.

Call the number listed on this website, or submit the contact form with your printer brand, model and a description of the problem. Submitting the form does not guarantee service or resolution; a representative may contact you to discuss your issue and available paid support options.

Your printer brand and model number (usually printed on the front or on a label), your operating system and version, how the printer is connected (USB, Wi-Fi or network cable), and the exact wording of any error message on screen or on the printer panel.