Setup and installation
First-time printer installation, connecting a printer to a computer, configuring basic settings and confirming a successful test print.
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About FixSolution.online
FixSolution.online provides independent third-party printer setup and troubleshooting assistance for individuals, families and small businesses.
Who we are
A practical printer support service
FixSolution.online is an independent technical support company focused on one narrow, common problem: printers that will not set up, will not connect, or will not print.
We are not a manufacturer and we are not an authorised service centre. We are a paid third-party provider that helps people work through the software, driver and connection issues that cause most everyday printing problems.
Our work is deliberately scoped. We do not claim to repair hardware remotely, and we do not take on problems that clearly require a physical repair or a warranty claim with the manufacturer.
What we do
The problems we work on
Driver installation
Identifying the correct driver for a printer model and operating system, installing it, and resolving failed or conflicting installations.
Connectivity troubleshooting
USB, Wi-Fi and network printer connections, including printers that disconnect after router changes or system updates.
Offline printer problems
Printer status checks, print-queue and spooler troubleshooting, and default-printer configuration.
Common printing issues
Blank pages, jobs stuck in the queue, alignment problems, repeated error messages and paper-feed guidance.
General configuration help
Sharing a printer across devices, changing print defaults, and sorting out software conflicts on Windows and macOS.
How we work
What happens when you contact us
Three steps, and you know the price before the third one starts.
Step 01
You describe the problem
Call or send the contact form with your printer brand, model and what is happening. The more specific you are, the faster the diagnosis.
Step 02
We scope it and quote it
A technician reviews the issue against your operating system and network setup, tells you whether it looks resolvable remotely, and explains the cost before any paid work starts.
Step 03
We work through it with you
If you choose to proceed, you get remote or guided troubleshooting. If it turns out to need hardware repair or a manufacturer warranty claim, we tell you that instead of billing you for guesswork.
Our approach
How we try to be different
Clear communication
Plain explanations of what is wrong and what we are doing about it — no jargon used to inflate the size of a problem.
Practical troubleshooting
We start with the likeliest cause, not the most expensive one, and we tell you when a fix is something you can do yourself.
Transparent pricing
Costs are explained before paid support begins. No charges appear after the fact that were not discussed first.
Customer guidance
Where a problem is outside our scope, we say so and point you toward the manufacturer or a local repair option.
No misleading affiliation
We never present ourselves as a manufacturer, an authorised service centre, or an official support line for any brand.
Honest limits
Remote support cannot fix a broken roller, a failed print head or a dead power supply. We will not pretend otherwise.
Our commitment
What we hold ourselves to
FixSolution.online aims to provide professional, transparent third-party assistance. That means being accurate about what we are, honest about what a paid session can and cannot achieve, and clear about pricing before you commit to anything.
It also means declining work. If your printer needs a part replaced, or your issue is covered by a manufacturer warranty, the useful answer is to tell you that — not to sell you a remote session that was never going to help.
Independent provider notice. FixSolution.online is an independent third-party printer support service provider. We are not affiliated with, sponsored by, endorsed by, or authorized by HP®, Canon®, Brother®, Epson®, Lexmark®, Xerox®, Samsung®, or any printer manufacturer. All brand names and trademarks are the property of their respective owners and are used for reference purposes only.
Address
29 Washington PlNew York, NY 10003
USA
Support Line
Talk to a printer technician
Describe the problem and find out what support is available before you pay anything.